iVendNext Subprocessors
These are the companies that process personal data in an iVendNext customer’s site on our behalf. We give at least 30 days’ notice before adding one, as Section 5 of the iVendNext Data Processing Addendum says.
To be told of changes, write to legal@citixsys.com with the subject Subprocessor updates. We e-mail everyone on that list at least 30 days before a new subprocessor starts. The same address answers any question about this page.
Last changed: 14 November 2026
Subprocessors
| Subprocessor | What it does | Where the data is processed |
|---|---|---|
| Amazon Web Services | hosting and storage of your site | the AWS region of your site (Section 10.1 of the Data Processing Addendum) |
| Amazon Web Services | backups of your site | to be added by 31 December 2026; ask us |
| Amazon Web Services, in CitiXsys’s own account | hosting the App library apps that CitiXsys runs as services, when you enable one | United States (us-east-1) |
| CitiXsys Tech Solutions Pvt. Ltd. (CitiXsys’s India company) | second-line support and platform engineering | India |
| Zoho | the iVendNext Support Portal (help.ivendnext.com): the tickets, messages and files you or your partner send us | United States |
We are completing this list. By 31 December 2026 we will add any other provider that processes customer personal data for our hosting team (for example to send e-mail) and the location of each provider’s processing. Until then, ask us at the address above and we will tell you.
Our own staff who give support and run the service work in the United States, Ireland and India.
Not subprocessors
You choose these, and your own agreement with each governs them:
- your iVendNext partner;
- your payment provider;
- the SMS gateway, WhatsApp account or mail server you connect to your site;
- an AI service you connect with your own key or sign-in (for example for iVendNext CoPilot);
- the ERP, marketplace, accounting or other system a connector links your site to;
- the maker of a partner app you install. Where CitiXsys hosts a partner’s app under an App Hosting order, CitiXsys hosts it on AWS as above.
CitiXsys companies
iVendNext is provided by the CitiXsys company named in your Order, as the iVendNext Cloud Terms of Service explain: CitiXsys Americas Inc. or CitiXsys Limited, whose addresses are in our Privacy Policy.