Maintenance Windows

Effective starting: February 1, 2020

We use maintenance windows to bring new features and fixes to your iVend cloud site as soon as possible. Maintenance windows occur daily between 1 am and 3 am in the timezone where your site’s server is located.

Need to check or change your server timezone?

Your maintenance window is chosen based on your timezone when you sign up. To view or change your timezone, create a support ticket and let us know your preferred timezone.

We aim to keep total weekly downtime for upgrades to less than 15 minutes, and we’ll only use the maintenance windows when we have changes to release.

Find out about recent changes to your instance

To get the low-down on the latest and greatest changes in your Cloud instance, check out our iVend Cloud release notes at our Service Portal. We use it to tell you about new features and changes to existing features in your applications.

How we communicate maintenance windows

  • Regular maintenance windows: We won’t send maintenance notifications unless we need to deviate from the regular schedule.

  • Other types of maintenance: For other required maintenance, like urgent fixes, we’ll notify you and other administrators via in-app message