Subprocessors

Current as of December 29, 2019

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THIRD PARTY SERVICE/ VENDOR	PURPOSE	ENTITY COUNTRY	WEBSITE
Microsoft Azure	Data hosting	USA	https://azure.microsoft.com/en-us/global-infrastructure/locations/
AWS Amazon	Data hosting	USA	https://aws.amazon.com/about-aws/global-infrastructure/
Auth0	Identity Management	USA	https://auth0.com/
ServiceNow	Service & ticketing Platform	USA	https://www.servicenow.com/
Sendgrid	Email service provider	USA	https://sendgrid.com/
Redis	Infrastructure Database provider	USA	https://redis.io/
LiveChat	Chat service for customer support	Frankfurt, Germany	https://www.livechatinc.com/

CitiXsys Group Subprocessors

ENTITY	SERVICE PROVIDED	DATA PROCESSING LOCATION
CitiXsys Americas Inc.	Holds contracts for Azure, AWS and other data infrastructure providers	Global
CitiXsys Ltd (Ireland)	Holds contracts for Azure, AWS and other data infrastructure providers	Global
CitiXsys Tech Solutions Pvt. Ltd.	Provides a portion of services for customers including managing ticketing systems	India